As a Senior Customer Solutions Engineer at Sysdig, you will play a pivotal role in empowering customers to maximize the value of our cloud-native security and observability platform through expert technical guidance and solution implementation. This remote position offers the opportunity to collaborate with innovative teams and drive real-world impact in cloud infrastructure management.

Sysdig is a leader in cloud-native security and observability, helping organizations secure and monitor their cloud infrastructure at scale. We are seeking a Senior Customer Solutions Engineer to join our dynamic team and deliver exceptional value to our customers.

In this role, you will partner closely with customers to understand their unique challenges in cloud environments, design tailored solutions using Sysdig's platform, and ensure seamless adoption and optimization. You will troubleshoot complex issues, conduct technical workshops, and collaborate with product and sales teams to influence roadmap features that address customer needs.

Key responsibilities include:

• Providing hands-on technical assistance during onboarding and ongoing support
• Developing proof-of-concepts and integrations to demonstrate platform capabilities
• Analyzing customer environments to recommend best practices for security, compliance, and performance
• Contributing to knowledge base resources and internal training materials

This position is ideal for a seasoned engineer passionate about cloud technologies and customer success, offering the autonomy of remote work while being part of a collaborative, high-growth company culture.

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degrees preferred
• 5+ years of experience in customer solutions engineering, technical support, or pre-sales engineering roles
• Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud
• Proficiency in containerization technologies like Docker and Kubernetes
• Excellent problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders
• Experience with monitoring, logging, and security tools (e.g., Prometheus, ELK stack)
• Ability to work independently in a remote environment with strong time management skills

• Competitive monthly salary range with performance bonuses
• Fully remote work setup with flexible hours
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Unlimited paid time off and generous parental leave
• Professional development opportunities including conferences and certifications
• Home office stipend and access to modern collaboration tools