Join SAS as a Senior Technical Support Engineer, where you'll provide advanced technical assistance to clients using our analytics and data management software. Leverage your expertise to troubleshoot complex issues and ensure seamless product performance in a dynamic software environment.

SAS, a global leader in analytics software, is seeking a Senior Technical Support Engineer to join our customer success team. In this role, you will deliver high-level technical support for our suite of data analytics, AI, and business intelligence solutions. You will diagnose and resolve complex technical issues, collaborate with product development teams to escalate bugs, and provide guidance to customers on best practices for using SAS products effectively.

Key responsibilities include:

• Providing expert troubleshooting for software installations, configurations, and integrations
• Analyzing customer environments to identify root causes of issues and implement solutions
• Creating and maintaining knowledge base articles and documentation to enhance support processes
• Participating in on-call rotations to ensure 24/7 customer support availability
• Mentoring junior support engineers and contributing to team knowledge sharing

This position offers the opportunity to work on cutting-edge technologies in a remote contract capacity, supporting clients across various industries who rely on SAS for data-driven decision-making. If you are passionate about technology and customer satisfaction, this role at SAS will allow you to make a significant impact.

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred
• 5+ years of experience in technical support, software engineering, or a similar role
• Strong proficiency in programming languages such as SQL, Python, or R
• In-depth knowledge of analytics platforms, databases, and cloud technologies
• Excellent problem-solving skills and ability to handle escalations
• Outstanding communication skills for interacting with clients and cross-functional teams
• Experience with SAS software or similar business intelligence tools is highly desirable

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Generous 401(k) matching and retirement plans
• Flexible remote work options with potential for hybrid arrangements
• Professional development opportunities including training and certifications
• Paid time off, parental leave, and wellness programs
• Collaborative and innovative work culture at a leading analytics company